Privacy Policy

👋 1. Introduction

Welcome to Sociial Mantraa ("Company", "we", "our", or "us"). We are a digital marketing agency registered in India, with our principal office located at Shop No 7, City Trade Center, Lajpat Nagar Main Market, New Delhi, Delhi 110024, India.

This Privacy Policy governs the collection, use, processing, disclosure, and protection of personal information that we receive from users of our website at sociialmantraa.shop, our mobile applications, and any services provided by Sociial Mantraa (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please discontinue the use of our Services immediately.

📂 2. Information We Collect

2.1 Information You Provide Directly

When you interact with our Services, you may provide us with various types of personal information, including:

• Contact Information: Full name, email address, phone number, WhatsApp number, postal address, and city/state/country of residence.
• Business Information: Company name, industry, designation/role, business website URL, and size of your organization.
• Service-Related Information: Details about your marketing requirements, campaign objectives, budget range, and specific services you are interested in.
• Communication Data: Messages, inquiries, feedback, complaints, and any other correspondence you send to us via email, phone, WhatsApp, or our contact form.
• Financial Information: Billing name, billing address, and payment reference details for processing invoices. Note: We do not store complete credit/debit card details on our servers.

2.2 Information Collected Automatically

When you visit our website, our servers and analytics tools automatically collect certain technical information, including:

• IP address, browser type, and browser version
• Operating system and device type (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation patterns
• Referral source (how you found our website)
• Date and timestamp of each visit
• Location data (country/city level, derived from IP address)
• Cookie identifiers and session data

2.3 Information From Third-Party Sources

We may receive additional information about you from third-party platforms including Google Analytics, Meta Pixel, LinkedIn Insight Tag, and other marketing analytics tools that track website interactions for advertising and remarketing purposes.

⚙️ 3. How We Use Your Information

Sociial Mantraa uses the information collected for the following purposes:

3.1 Service Delivery

• To respond to your inquiries and provide requested services
• To create and manage client accounts and campaigns
• To process payments and generate invoices
• To provide customer support and resolve disputes
• To send service-related notifications and updates

3.2 Marketing & Communications

• To send promotional materials, newsletters, and marketing communications (with consent)
• To notify you about new services, offers, events, and industry insights
• To personalize content and advertisements based on your interests
• To conduct surveys and collect feedback to improve our services

3.3 Analytics & Improvement

• To analyze website usage patterns and user behavior for performance optimization
• To improve the quality, safety, and functionality of our Services
• To conduct research and develop new service offerings
• To generate aggregate, non-personally identifiable statistical reports

3.4 Legal & Compliance

• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms and Conditions and other agreements
• To protect against fraud, unauthorized access, and other illegal activities
• To respond to lawful requests from government authorities

🔄 4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers & Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These include cloud hosting providers, payment processors, email service providers, analytics platforms (Google Analytics, Meta), and CRM software vendors. All such partners are contractually bound to keep your information confidential and may only use it for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, or business restructuring, your personal information may be transferred as part of the transaction. We will notify you of any such change and the choices available to you via a prominent notice on our website.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government directive, or when we reasonably believe that disclosure is necessary to protect our rights, your safety, or the safety of others.

🔔 5. Notification and Communication Consent

By accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, OBD (Outbound Dialing), or any other digital communication platforms.

5.1 Types of Communications

• Transactional Notifications: Service confirmations, invoices, account updates, and security alerts.
• Promotional Communications: New service announcements, special offers, seasonal promotions, and marketing campaigns.
• Educational Content: Industry insights, tips, webinar invitations, and thought leadership content.
• Re-engagement Messages: Follow-up communications related to services you have shown interest in.

5.2 Communication Channels Used

• Email: Newsletters, campaign reports, promotional offers, and service updates sent to your registered email address.
• SMS: Short text messages for service alerts, OTP verification, and promotional messages.
• WhatsApp: Business messaging for client communication, campaign updates, and promotional content via WhatsApp Business API.
• OBD (Outbound Dialing): Automated voice calls for service announcements, reminders, and promotional offers.
• Google RCS: Rich Communication Services messages offering enhanced interactive content including images, quick replies, and call-to-action buttons.
• Push Notifications: Browser-based push notifications for latest offers and updates (requires explicit browser permission).

5.3 Opting Out

If you prefer not to receive such updates or marketing communications, you may opt out at any time through the following methods:

• Click the "Unsubscribe" link at the bottom of any promotional email
• Reply STOP to any SMS message to opt out from SMS communications
• Contact us directly via email at info@sociialmantraa.shop
• Call us at +91 97178 13579 during business hours
• Write to us at our registered office address: Shop No 7, City Trade Center, Lajpat Nagar Main Market, New Delhi, Delhi 110024

🍪 6. Cookies & Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and serve targeted advertisements.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. Cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Hotjar).
• Functional Cookies: Remember your preferences and settings for a personalized experience.
• Marketing & Advertising Cookies: Used to serve relevant ads across platforms like Google, Facebook/Meta, and LinkedIn.
• Retargeting Pixels: Meta Pixel, Google Ads Remarketing Tag — track conversions and enable retargeting campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a website attempts to set a cookie. Please note that disabling certain cookies may affect the functionality of our website.

🔒 7. Data Security

We take the security of your personal information extremely seriously. We implement a combination of technical, administrative, and physical security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted using SSL/TLS protocols.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive client data.
• Regular Audits: Periodic security audits and vulnerability assessments to identify and address potential risks.
• Data Backups: Regular automated backups with secure off-site storage to prevent data loss.
• Employee Training: All staff are trained on data protection best practices and confidentiality obligations.
• Breach Response Protocol: In the event of a data breach, we will notify affected users and relevant authorities as required by applicable law within 72 hours.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to using industry-standard practices to safeguard your data.

📅 8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or legitimate business purposes.

• Active Clients: Data retained throughout the duration of the client relationship and for 5 years thereafter for legal and tax compliance purposes.
• Prospective Clients / Leads: Contact information retained for up to 3 years from the date of last interaction or until you opt out.
• Website Analytics Data: Retained for up to 26 months in aggregated form through Google Analytics.
• Communication Records: Email and chat logs retained for up to 3 years for quality assurance and dispute resolution.

Upon expiry of the retention period, or upon your valid request for deletion, we will securely delete or anonymize your personal information in a manner that prevents reconstruction.

⚖️ 9. Your Rights & Choices

Subject to applicable law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Right to Portability: Request your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@sociialmantraa.shop. We will respond to all legitimate requests within 30 days.

👶 10. Children's Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from minors. If we discover that we have inadvertently collected personal information from a child under 18, we will delete such information immediately.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at info@sociialmantraa.shop so we can take appropriate action.

📝 11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send a notification email to registered users when changes are significant
• Display a prominent notice on our website for 30 days following significant changes

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

📞 12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

We are committed to resolving any privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant supervisory authority in India.